Citizen’s Charter Downloadable Link
CITIZEN’S CHARTER
In compliance with the requirements of the Anti-Red Tape Act of 2007 (RA9485)
VISION
To be the premier Government Recognized Printer, modern and capable, manned by a dynamic group of people committed towards the satisfaction of the printing needs of the National and Local government, as well as Government Owned and Controlled Corporations.
- Satisfaction of client’s demands on security, timeliness, quality and rates.
- Deliver annual substantial returns on investment to the government coffers.
- Generate profits for its own sustainability in order to contribute to the Treasury.
- Support the information dissemination program of the Presidential Communications Operations Office (PCOO).
MANDATE
Pursuant to Executive Order No. 285 and Executive Order No. 378, the NPO shall have printing jurisdiction over the following:
- Printing, binding and distribution of all Standard and Accountable Forms of National and Local governments, including Government Owned and Controlled Corporations.
- Printing of Official Ballots.
- Printing of public documents such as the Official Gazette of the Republic of the Philippines (OG), General Appropriations Act (GAA), Philippine Reports and development information materials of the Philippine Information Agency (PIA).
The office may also accept other government printing jobs, including government publications, aside from those enumerated above, but not in an exclusive basis.
Under Republic Act 9970, the NPO together with other recognized government printers, shall undertake the printing of Accountable Forms and Sensitive High Quality/Volume requirements of the government.
Frontline Services Offered
- Our office is open from 8:00 AM to 5:00 PM – Monday to Friday
- You may approach any of our staff at the O.G. Publication Section for assistance.
- Please pay directly to the Cashier. We do not charge any fees other than those stated above.
- No increase in fees and charges since January 2014
COMPLAINT DESK
Courteous and helpful service will be extended by all the staff. If you have any complaints to make in the delivery of the above standards, you are welcome to register your queries with the following officers:
Department Order-Office Order No. 067-25
NATIONAL PRINTING OFFICE
Department Order-Office Order No. 067-25
CART DIRECTORY
| No. | NAME | CART DESIGNATION | POSITION/ DESIGNATION/ TITLE | OFFICE / DEPARTMENT | CONTACT NUMBER | |
|---|---|---|---|---|---|---|
| 1 | ATTY. REVSEE A. ESCOBEDO | Chairperson | Director IV | Office of the Director | thedirector@npo.gov.ph | 8925-2187/8925-2189 |
| 2 | ATTY. ARJAY C. LIM | Vice-Chairperson | Director III | Office of the Assistant Director | asst_director.office@npo.gov.ph | 8925-2199 |
| 3 | KATHERINE D. TAMPOC | Member | Sales and Promotion Supervisor III | Office of the Director - Planning Unit | npoplanningoffice@gmail.com | - |
| 4 | LUZ CLARITA C. PATATAG | Member | Computer Maintenance Technologist II | Office of the Director- Information Technology Unit | itu01@npo.gov.ph | 09175675625 |
| 5 | ATTY. KATHY MAY T. ELNAS | Member | Attorney IV | Office of the Director | npodo.legal@gmail.com | 8925-2187/8925-2189 |
| 6 | YOLANDA B. MARCELO | Member | Chief Administrative Officer | Financial Management Division | yolanda8_marcelo2005@yahoo.com | 0945-1804884 |
| 7 | JANNAH GHELLYN S. MATOTO | Member | Administrative Officer V | Administrative Division, Human Resource Management Section | npo.hrm@npo.gov.ph | 8925-2194 |
| 8 | JEAN PAUL C. MELEGRITO | Member | Printing Operations Assistant Chief | Administrative Division | melegritopauljean@gmail.com | 8925-2182 |
| 9 | DESIREE ANN D. TAYLAN | Member | Supervising Administrative Officer | Administrative Division, Records Section | records@npo.gov.ph | 8925-2194 |
| 10 | ROY-LEO C. PABLO | Member | Chief Administrative Officer | Composing Division | pabloroyleo1964@gmail.com | 0977-1891726 |
| 11 | ENGR. BENEDICTO M. CABRAL | Member | Assistant Superintendent of Printing | Production Planning and Control Division | cynneb27@yahoo.com | 0917-4542244 |
| 12 | LETHELYN C. SAMOSA | Member | Sales and Promotion Supervisor V | Finishing Division | npofinishingdiv@gmail.com | 8925-2193 |
| 13 | BENEDICT J. SAGUN | Member | Printing Operations Chief | Engineering Division | benedictjs73@gmail.com | 0922-8430173 |
| 14 | DANTE R. SO | Member | Production Planning and Control Officer IV | Photolithographic Division | sodante1965@gmail.com | 0928-8737023 |
| 15 | NAPOLEON G. GONZALES | Member | Printing Operations Assistant Chief | Press Division | npo.pressdiv@gmail.com | 8925-2191 |
| 16 | SOFIA M. BATILARAN | Member | Printing Operations Assistant Chief | Sales and Marketing Division | sales.division@npo.gov.ph | 0917-8050356 |
| 17 | ROSARIO B. VERGARA | Secretariat | Sales and Promotion Supervisor II | Planning Unit | rosevrgr@gmail.com | 0977-7253689 |
| 18 | IVYGAIL S. AÑATE | Secretariat | Administrative Officer III | HRM Section | zachovia706@gmail.com | 0950-8253352 |
ENGR. NEIL L. MACARAEG
Superintendent of Printing
Office of the Superintendent
3rd Floor, NPO Bldg., EDSA Corner NIA North Road,
Diliman, Quezon City
8925-2183
and/or
ATTY. REVSEE A. ESCOBEDO
Director IV
Office of the Director
3rd Floor, NPO Bldg., EDSA Corner NIA Road,
Diliman, Quezon City
8925-2187
8925-2189 (fax)
We will acknowledge all complaints within two (2) days and final reply on the action taken will be communicated within eight (8) days.