CITIZEN’S CHARTER

In compliance with the requirements of the Anti-Red Tape Act of 2007 (RA9485)

VISION

To be the premier Government Recognized Printer, modern and capable, manned by a dynamic group of people committed towards the satisfaction of the printing needs of the National and Local government, as well as Government Owned and Controlled Corporations.

MISSION

  • Satisfaction of client’s demands on security, timeliness, quality and rates.
  • Deliver annual substantial returns on investment to the government coffers.
  • Generate profits for its own sustainability in order to contribute to the Treasury.
  • Support the information dissemination program of the Presidential Communications Operations Office (PCOO).

MANDATE

 Pursuant to Executive Order No. 285 and Executive Order No. 378, the NPO shall have printing jurisdiction over the following:

  • Printing, binding and distribution of all Standard and Accountable Forms of National and Local governments, including Government Owned and Controlled Corporations.
  • Printing of Official Ballots.
  • Printing of public documents such as the Official Gazette of the Republic of the Philippines (OG), General Appropriations Act (GAA), Philippine Reports and development information materials of the Philippine Information Agency (PIA).

The office may also accept other government printing jobs, including government publications, aside from those enumerated above, but not in an exclusive basis.

Under Republic Act 9970, the NPO together with other recognized government printers, shall undertake the printing of Accountable Forms and Sensitive High Quality/Volume requirements of the government.

Frontline Services Offered

 Client

 Client

 Client

 Client

  • Our office is open from 8:00 AM to 5:00 PM – Monday to Friday
  • You may approach any of our staff at the O.G. Publication Section for assistance.
  • Please pay directly to the Cashier. We do not charge any fees other than those stated above.
  • No increase in fees and charges since January 2014

COMPLAINT DESK

Courteous and helpful service will be extended by all the staff. If you have any complaints to make in the delivery of the above standards, you are welcome to register your queries with the following officers:

ENGR. NEIL L. MACARAEG

Superintendent

Office of the Superintendent

2nd Floor, NPO Bldg., EDSA Corner NIA North Road,

Diliman, Quezon City

925-2185

and/or

FRANCISCO V. VALES, JR.

Director IV

Office of the Director

2nd Floor, NPO Bldg., EDSA Corner NIA Road,

Diliman, Quezon City

925-2187

925-2189 (fax)

We will acknowledge all complaints within two (2) days and final reply on the action taken will be communicated within eight (8) days.